Privacy Policy of Premier Physical Therapy

1. Data Controller

1.1.Premier Physical Therapy, located at The Cott Rd Clane Co Kildare W91 NN90, acts as the Data Controller of Your personal information. This means that We are responsible for deciding how We hold and use Your personal data.

2. ypes of Personal Data We Collect

2.1.We collect different categories of personal data to ensure We deliver the best possible care and Service to You. The information We collect includes but is not limited to:

2.1.1.Personal Identification Information: Name, date of birth, contact details (phone number, email address, postal address). 

2.1.2Health and Medical Information: Details of Your health condition, medical history, treatment notes, and any other information necessary to provide physical therapy services. 

2.1.3Transaction Information: Payment information, such as billing address, and transaction history related to the Services You receive. 

2.1.4Communication Data: Correspondence via phone, email, or through Our Website’s contact form. 

2.2. We will only collect and process this data where necessary for the delivery of Our Services, compliance with legal obligations, or with Your explicit consent.

3. How We Collect Your Data

3.1We may collect personal data in various ways, including:

3.1.1.Directly from You: When You book an appointment, complete intake forms, attend a consultation, or communicate with Us via phone, email, or Our Website.

3.1.2.Automatically: Some data may be collected automatically when You interact with Our Website (e.g., IP address, browsing patterns) through the use of cookies. Please refer to Our Cookie Policy for further details.

3.1.3.From Third Parties: With Your consent, We may receive personal data from third parties such as other healthcare providers, insurance companies, or Your GP, where necessary for treatment or care.

4. Purposes for Processing Your Data

4.1We process Your personal data for the following purposes:

4.1.1Provision of Services: To assess Your condition, create treatment plans, and deliver physical therapy services tailored to Your needs.

4.1.2Communication: To respond to Your inquiries, confirm appointments, and keep You informed of any changes related to Your treatment or Our services.

4.1.3Billing and Payments: To process payments for Our services and issue invoices.

4.1.3Legal Obligations: To comply with applicable laws and regulations, such as maintaining accurate medical records.

4.1.5Marketing: With Your explicit consent, We may use Your contact information to send You information about new services, promotions, or newsletters. You have the right to withdraw Your consent to marketing communications at any time.

5. Legal Basis for Processing Your Data

5.1We rely on the following legal grounds for processing Your personal data:

5.1.1Performance of a Contract: Processing is necessary for the performance of the Services contract between You and Premier Physical Therapy.

5.1.2Consent: Where applicable, We process Your personal data based on Your consent, such as for marketing purposes. You have the right to withdraw consent at any time.

5.1.3Legal Obligation: We may be required to process Your data to comply with legal or regulatory obligations.

5.1.4Legitimate Interest: In certain cases, We may process Your data for Our legitimate interests, provided such interests are not overridden by Your rights and freedoms (e.g., improving Our Services or managing business operations).

6. Data Sharing and Disclosure

6.1We will not disclose Your personal data to third parties unless it is necessary for the provision of Our Services or as required by law. We may share Your personal data in the following circumstances:

6.1.1With Healthcare Providers: With Your consent, We may share relevant health data with other medical professionals or Your GP to coordinate care.

6.1.2Service Providers: We may engage third-party service providers (such as payment processors or IT support) to assist Us in delivering Our Services. These providers are bound by confidentiality agreements and are not permitted to use Your personal data for any purpose other than providing services to Us.

6.1.3Legal Compliance: We may disclose Your data if required to do so by law or in response to valid requests by government authorities.

7. Data Security

7.1We take the security of Your personal data seriously and have implemented appropriate technical and organizational measures to protect it against unauthorized access, loss, alteration, or disclosure. This includes secure storage of medical records, encryption of data where applicable, and restricted access to authorized personnel only.

7.2However, please note that while We strive to protect Your personal data, the transmission of information over the internet can never be fully secure, and We cannot guarantee the absolute security of data transmitted to Our Website.

8. Data Retention

8.1We will retain Your personal data for as long as necessary to fulfil the purposes for which it was collected or to comply with legal, accounting, or reporting obligations. In accordance with Irish law, medical records are retained for a minimum period of 7 years following the completion of treatment, or in the case of minors, until the individual reaches 25 years of age.

8.2Once the retention period has expired, we will securely delete or anonymize Your data.

9. International Transfers

9.1We do not routinely transfer Your personal data outside the European Economic Area (EEA). If any such transfer is necessary, we will ensure that adequate safeguards are in place to protect Your data, such as binding corporate rules or standard contractual clauses as approved by the European Commission.

10. Your Rights

10.1Under the GDPR, you have several rights regarding Your personal data, including:

10.1.1Right of Access: You have the right to request access to the personal data We hold about You and to receive a copy of it.

10.1.2Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data.

10.1.3Right to Erasure: In certain circumstances, you may request that We delete Your personal data, subject to legal and professional retention obligations.

10.1.4Right to Restrict Processing: You may request that We limit the processing of Your data in specific situations.

10.1.5Right to Data Portability: You can request a copy of Your personal data in a structured, commonly used, and machine-readable format to transfer to another provider.

10.1.6Right to Object: You may object to the processing of Your personal data where We are relying on legitimate interests as the legal basis.

10.1.7Right to Withdraw Consent: If We process Your data based on consent, you have the right to withdraw that consent at any time.

10.2To exercise any of these rights, please contact us in writing at pptclinic@gmail.com. We will respond to Your request in accordance with GDPR timelines, typically within one month.

11. Cookies

11.1We use cookies on Our Website to enhance user experience and analyze site traffic. Cookies are small data files that are stored on Your device when You visit Our Website. You can control the use of cookies through Your browser settings. For detailed information, please refer to Our Cookie Policy.

12. Changes to This Privacy Policy

12.1We may update this Privacy Policy from time to time to reflect changes in the law, our data processing practices, or changes to Our Services. Any changes will be posted on Our Website, and where appropriate, we will notify You by email. Your continued use of the Services or Website following any updates constitutes Your acceptance of the revised Privacy Policy.